Frequently Asked Questions

Online Accreditation System

  • What is the Online Accreditation System?

    The Online Accreditation System is a digital platform that allows participants, staff, media, vendors, and other stakeholders to register, upload required documents, and receive event credentials electronically.

  • What access do I have on a free trial?

    Basic access for testing purposes only

  • Who needs to apply for accreditation?

    Accreditation is required for: • Event staff • Media representatives • Vendors and suppliers • Sponsors • Volunteers • VIP guests • Security personnel • Contractors • Performers / Speakers

  • How do I apply for accreditation?

    1. Visit the official event accreditation website. 2. Create an account or log in. 3. Complete the online application form. 4. Upload required documents. 5. Submit your application for review. You will receive a confirmation email once your application is submitted.

  • What documents are required?

    Required documents may include: • Government-issued ID • Passport photo • Company/organization letter • Media ID (for journalists) • Insurance documents (for vendors/contractors) • Signed agreements or waivers Requirements vary by accreditation category.

  • Is there a deadline to apply?

    Yes. Each event has a specific accreditation deadline. Applications submitted after the deadline may not be processed or approved in time.

  • How long does the approval process take?

    Approval times vary depending on: • Application completeness • Category type • Background checks (if required) Applicants will receive notification via email once approved, rejected, or if additional information is needed.

  • How will I know if my application is approved?

    You will receive: • An email notification • A status update in your online account • Instructions on badge collection or digital pass download for the respective event from the event organisers

  • Can I edit my application after submission?

    Yes, but only before it is reviewed. Once under review, changes may require contacting the accreditation support team.

  • What happens if my application is rejected?

    You will receive a reason for rejection. You may: • Reapply with corrected information • Submit additional required documentation • Contact support for clarification

  • Is accreditation transferable?

    No. Accreditation is personal and non-transferable. Sharing credentials may result in cancellation and access denial.

  • How do I collect my badge?

    Badge collection options may include: • On-site accreditation center • Pre-event collection points • Digital/mobile pass download Bring valid identification when collecting your badge.

  • What should I do if I lose my badge?

    Immediately report the loss to the accreditation desk or security. Replacement badges may require identity verification and may incur a fee.

  • Is my personal data secure?

    Yes. The system complies with data protection regulations and uses secure encryption to protect user information.

  • Can I apply for multiple roles?

    No. Each applicant must apply under the most relevant accreditation category. If you have multiple roles, contact support for guidance.

  • What devices are supported?

    The Online Accreditation System supports: • Desktop and laptop computers • Tablets • Smartphones Latest versions of major browsers are recommended.

  • Who do I contact for technical support?

    For assistance: • Use the “Help” or “Support” section on the website • Email the accreditation support team • Call the official event helpdesk (if available)

  • Can group registrations be submitted?

    Yes. Organizations may submit bulk applications using: • Group registration forms • CSV uploads (if enabled) • Authorized organization accounts

  • Are background checks required?

    Certain categories (e.g., security, contractors, VIP access) may require background verification before approval.

  • What if I miss the accreditation deadline?

    Late applications may: • Be placed on a waiting list • Be rejected • Require on-site manual processing (if available)

  • Can accreditation be revoked?

    Yes. Accreditation may be revoked for: • Misuse of credentials • Security violations • Providing false information • Breach of event policies

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